Terms of Service

Effective Date: January 1, 2026 | Last Updated: January 1, 2026

These Terms of Service ("Terms") govern your access to and use of the DrillsForge platform ("Service"), operated by DrillsForge, Inc. ("DrillsForge," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

"Account" means a registered user account within a Workspace.
"Customer" means the organization that subscribes to the Service and creates a Workspace.
"User" means any individual authorized by the Customer to access the Service.
"Workspace" means an isolated tenant environment provisioned for a Customer (e.g., acme-cyber.drillsforge.com).
"Content" means all data, text, scenarios, responses, reports, and other materials created within or uploaded to the Service.
"Exercise" or "Session" means a tabletop exercise simulation conducted through the Service.

2. Eligibility & Account Registration

You must be at least 18 years of age and authorized to act on behalf of your organization to create a Workspace. You agree to provide accurate, current, and complete registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your Account.

We require a corporate email address for registration. Free or personal email providers (e.g., Gmail, Yahoo, Hotmail) are not accepted for Workspace creation.

3. Use of the Service

3.1 Permitted Use

The Service is designed for conducting tabletop exercises, crisis simulations, and security training within your organization. You may use the Service to:

Create and manage exercise scenarios
Run simulation sessions with participants from your organization
Generate After Action Reports
Use AI-assisted features for exercise content generation
Configure single sign-on (SSO) and manage users within your Workspace

3.2 Prohibited Use

You agree not to use the Service to:

Plan, coordinate, or facilitate actual security incidents, attacks, or illegal activities
Generate operational attack instructions, exploits, or weaponizable content
Impersonate real individuals or organizations outside the scope of authorized training exercises
Distribute malware, phishing content, or social engineering materials intended for real-world use
Violate any applicable law, regulation, or third-party rights
Attempt to access another Customer's Workspace or data
Reverse-engineer, decompile, or disassemble any part of the Service
Resell, sublicense, or redistribute access to the Service without written permission

4. Subscription & Payment

4.1 Plans & Pricing

The Service is offered on an annual subscription basis. Current pricing is published on our website. We reserve the right to modify pricing with at least 30 days' notice before your next renewal period.

4.2 Billing

Subscription fees are billed annually in advance. Payment is due at the time of subscription. All fees are non-refundable except as stated in Section 4.3.

4.3 Refund Policy

New subscriptions are eligible for a full refund within 30 days of purchase ("Refund Period"). To request a refund, contact support@drillsforge.com within the Refund Period. After the Refund Period, no refunds will be issued for partial subscription terms.

4.4 Cancellation

You may cancel your subscription at any time. Upon cancellation, your Workspace will remain accessible until the end of the current billing period. After expiration, your Workspace will be deactivated. Data may be retained for up to 90 days following deactivation, after which it may be permanently deleted. Drillsforge is an annual subscription only, there are no pro-rated terms or partial refunds for subscription.

5. Data Ownership & Intellectual Property

5.1 Your Content

You retain all rights to Content you create, upload, or input into the Service. By using the Service, you grant DrillsForge a limited, non-exclusive license to process, store, and display your Content solely for the purpose of providing the Service to you.

5.2 Our Intellectual Property

The Service, including its design, code, built-in scenarios, documentation, and branding, is owned by DrillsForge and protected by intellectual property laws. Built-in seed scenarios are licensed for use within the Service only and may not be extracted or republished.

5.3 AI-Generated Content

Content generated by the AI features of the Service (e.g., inject narratives, AAR summaries, reactive injects) is provided for training and simulation purposes only. You may use AI-generated content within your exercises and reports. DrillsForge does not claim ownership of AI-generated content produced within your Workspace, nor does DrillsForge accept any potential copyright claims or liability related to such content.

6. Multi-Tenant Isolation

Each Workspace operates in a logically isolated environment. All data is scoped to the Customer's organization. DrillsForge implements technical controls to prevent cross-tenant data access. Customers are responsible for managing user access and permissions within their Workspace.

7. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable advance notice. We are not liable for service interruptions caused by factors beyond our reasonable control, including internet outages, third-party service failures, or force majeure events.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DRILLSFORGE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

DrillsForge does not warrant that AI-generated content will be accurate, appropriate, or free from error. All exercise content, including AI-generated injects and reports, should be reviewed by qualified personnel before use in training.

10. Indemnification

You agree to indemnify and hold harmless DrillsForge and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

11. Termination

We may suspend or terminate your access to the Service if you violate these Terms, fail to pay subscription fees, or engage in activity that threatens the security or integrity of the Service. Upon termination, your right to use the Service ceases immediately. We will make reasonable efforts to allow you to export your data within 30 days of termination notice.

12. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated via email to the Workspace admin or through a notice within the Service at least 30 days before taking effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, unless injunctive relief is sought.

14. Contact

For questions about these Terms, contact us at:

Email: legal@drillsforge.com
Support: support@drillsforge.com